Return & Refund Policy

At StorieStops, your satisfaction is our priority. If you’re not completely happy with your purchase, you may return eligible items within 30 days of delivery.

Key Points

  • Return fee: A $25 processing fee applies per return and will be deducted from your refund
  • Refund timeline: Refunds are processed within 14 days after we receive your return, issued via your original payment method
  • Condition: Items must be unworn, unwashed, with all original tags and packaging

Special Considerations

  1. High return rates: Accounts with excessive returns may be deactivated to prevent reselling
  2. Dangerous goods: Some cosmetics (nail polish, perfumes, aerosol sprays) require special handling:
    • Must use original packaging with LQ Dangerous Goods label
    • Package securely with filler material
    • Follow standard return procedures
      Remove this label if returning non-hazardous items

Processing Times

Returns may experience delays during peak periods. You’ll receive email confirmation when your return is processed.

Non-Returnable Items

  • Final sale merchandise
  • Items without original tags/packaging
  • Products showing signs of wear or damage

For assistance, visit our Help Center at storiestops.com.

Policy updated: June 2025. Subject to change; check website for current terms.