Frequently Asked Questions

ORDERING & PAYMENT
How do I place an order?
Simply browse our collection, add items to your cart, and proceed through checkout. You’ll receive an order confirmation email once complete.

What payment methods do you accept?
We accept:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Klarna (available in select markets)

Can I cancel my order?
Orders can be canceled within 30 minutes of placement through your account. After this window, your order enters processing.

SHIPPING & DELIVERY
How long does delivery take?
Standard shipping takes 4-6 business days. Express options (1-2 days) are available at checkout.

Do you ship internationally?
Yes! We ship to over 40 countries. Shipping costs and delivery times vary by destination.

How can I track my order?
Use the tracking number in your shipping confirmation email or check “My Orders” in your account.

RETURNS & REFUNDS
What’s your return policy?
We accept returns within 30 days. Items must be unworn with tags attached. A $25 return fee applies.

How long do refunds take?
Refunds process within 14 days after we receive your return. They’ll be issued to your original payment method.

PRODUCT INFORMATION
How do I know what size to order?
Refer to our detailed size guides on each product page. If between sizes, we recommend sizing up.

Are your products sustainable?
We’re committed to responsible practices. Look for our sustainability icons on product pages.

ACCOUNT MANAGEMENT
How do I reset my password?
Click “Forgot password” on the login page and follow the instructions sent to your email.

Can I change my email preferences?
Yes! Manage your subscriptions in the “My Account” section or via the unsubscribe link in emails.

TECHNICAL ISSUES
Why can’t I access my account?
Clear your browser cache or try a different browser. If issues persist, contact us through the Help Center.

Why are items disappearing from my cart?
Unpurchased items may be removed if inventory sells out. We recommend completing checkout promptly.

NEED MORE HELP?
Visit our Help Center at storiestops.com for additional support.